Cancellation & Refund Policy

1. No payments on this site

This website has no online payment, no cart, and creates no order or invoice. All charges are settled separately, by the method stated in the written quote you approve. We never charge anything not listed in that quote. If someone claims to represent us and asks for an off-platform transfer, please verify with us first.

2. Cancelling before approval

You may withdraw your enquiry at any time before you approve a quote, free of charge and without giving a reason.

3. Cancelling after work has started

• Costs already incurred (goods, platform fees, domestic freight in China, storage, customs clearance, packing materials) are deducted against receipts; anything not yet incurred is refunded.
• Items the seller will not take back, custom-made or perishable goods, and items marked non-returnable are flagged at the quote stage and purchased only with your approval.
• Losses caused by incorrect specifications, wrong addresses or late changes on your side are allocated by mutual agreement against the actual documents.

4. International shipping and customs

The international leg is performed by the carrier. Loss, damage or delay is compensated under the carrier's terms; we help assemble documents and file claims, but are not liable beyond the carrier's responsibility. Responsibility for destination duties, import taxes and prohibited or restricted items follows the quote and applicable rules; foreseeable risks are flagged at quote stage.

5. Refund timing and method

Once the amount is confirmed in writing, refunds are normally returned through the original payment route. Actual clearing time depends on the payment or banking provider; we supply a refund receipt for your records.

6. Disputes

Disputes are first handled through written negotiation, based on the approved quote, conversation records and cost receipts. Relevant records are retained during this period (see our Privacy Policy).

7. Relationship to other documents

This page states general principles; the approved quote takes precedence for the fees, timing and responsibilities of a specific case. Nothing here constitutes a sales or carriage contract.

8. Contact

To request a cancellation, refund or carrier claim, use the request form https://buy.seewhoboby.fun/en/#form or
email nyka6510@agent.qq.com, including your quote or transaction receipt.